Shipping & Returns

Omega Race Karts supplies kart parts, workshop items and selected kart products from Burton, Adelaide. We aim to get orders moving quickly and resolve any issues fairly and practically.

If you are unsure about freight, fitment or whether a product is right for your kart, please contact us before ordering.

Shipping

We ship kart parts Australia-wide. Standard parcel items are packed and dispatched as quickly as possible once payment has been received.

Some kart parts are bulky, fragile, awkwardly shaped or freight-sensitive. This can include bodywork, floor trays, axles, seats, wheels, tyres, kart stands, chassis parts and large workshop items. Freight may need to be confirmed before dispatch for these products.

• Shipping costs may vary depending on size, weight and destination.
• Bulky items may require a separate freight quote.
• We may contact you before dispatch if freight needs to be adjusted or confirmed.
• Delivery times can vary depending on carrier, destination and event-season demand.

Workshop Pickup

Local pickup may be available from the Omega Race Karts workshop in Burton, South Australia. Please call ahead before visiting so we can confirm availability and make sure someone is at the workshop.

Workshop: Unit 1, 469 Burton Road, Burton SA 5110

Returns

We may accept returns on unused items within 14 days of purchase, provided the item is in original condition, in original packaging and proof of purchase is supplied.

Returns must be approved by Omega Race Karts before any item is sent back.

Non-Returnable Items

Some items cannot be returned unless they are faulty or incorrectly supplied. This may include:

• Used, fitted or installed parts
• Electrical components
• Special order or custom items
• Clearance, runout or sale items
• Items damaged through incorrect installation, use or handling

Change of Mind or Wrong Item Ordered

If you order the wrong item or change your mind, contact us as soon as possible. Returns may be accepted at our discretion where the item is unused and suitable for resale.

• Return freight is generally the customer’s responsibility.
• A restocking fee may apply.
• Original freight charges may not be refundable.

Faulty, Damaged or Incorrect Items

If an item arrives damaged, faulty or different from what you ordered, contact us as soon as possible with your order details and photos where relevant.

We will review the issue and arrange a repair, replacement, credit or refund where appropriate. Nothing in this policy limits your rights under Australian Consumer Law.

Refunds

Approved refunds are processed back to the original payment method where possible. Please allow several business days for your bank or payment provider to complete the refund after it has been processed.

Contact

For shipping, returns or product fitment questions, contact Omega Race Karts before sending anything back.

Email: info@omegaracekarts.com.au
Phone: 0448 019 788